Sorry we missed you and weren’t able to deliver your parcel

We have some new services so you can receive your parcel when it suits you and your busy lifestyle. Calling card

Simply complete the online form below and we'll re-direct your parcel.

Which option works best for you?

  • Your Fastway courier may have already re-delivered your parcel to your local Parcel Connect agent, for you to collect when it suits you. Remember to bring your photo ID.
  • Re-deliver to the same address on another day
  • Re-direct to a new address

Important - If you’re unable to accept your delivery in person, then you’ll also be required to provide us ‘Authority to leave without a signature’ and nominate a safe place for us to leave your parcel. You can do this online by completing the form below. It’s Fastway Couriers policy to obtain a signature on all deliveries. Fastway delivers on Monday to Friday only, not on weekends. You must select a preferred delivery date within five days of the original delivery attempt date.

Required fields are marked with a

Delivery options

Please choose the option you would like for these parcels, you must enter a Calling card number or a label number.

Important info

A re-direction fee will be charged for this service

You need to enter a CCL number or label numbers before selecting the Preferred delivery date.

Your details

New delivery address

(required to verify delivery to new address)

(No PO Box)

You need to enter a CCL number or label numbers before adding the suburb.

Re-deliver to Parcel Connect agent

Re-deliver to original/new address


Please note, every effort will be made to deliver on the prefered date nominated. During peak periods deliveries may be delayed

This must be completed if you will not be present to accept delivery of your parcel

I hereby indemnify Fastway and its Courier Franchisee or authorised contractor against any claim for loss and/or damage relating to the delivery of my parcel(s)

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Parcel Connect Flow